Frequently Asked Questions

  • Please submit a formal inquiry. Once we verify that your requested time, date, and location is available, we will require a 50% non-refundable retainer deposit to confirm your booking. The remaining 50% balance and a $100 refundable security damage deposit is then payable 7 days prior to your event.

  • All packages include the following items:

    • Curated Lilac & Linen styling

    • Color-story of your choice

    • Delivery, set-up, pick up, and clean-up

    • Styled picnic setting with decorative blankets

    • Assortment of stylish throw pillows for each guest

    • Custom-made low wooden picnic table(s)

    • Gauze-style table runner(s)

    • Rattan plate chargers

    • Ceramic dinner plates

    • Set of gold-brass flatware for each guest: dinner fork and dinner

    • Glass goblets

    • Cloth napkins

    • Table candles

    • Business & Pleasure Premium white fringe umbrella(s)

    • Dried pampas

    • Simple fresh flowers in bud vases

    • Chalkboard sign with customized message

    • Hand sanitizer

  • We do NOT provide food/beverages with our packages, but we can happily recommend food vendors.For set-ups in public locations, ALL guests must adhere to local park rules and regulations (no alcohol, no smoking, no glass containers, etc.) Lilac & Linen assumes no responsibility for guests who receive a citation for these offenses.

  • You may book up to 4 months in advance.

    For bookings for 2-16 guests: minimum 5 days’ noticeFor bookings for 17-30 guests: minimum 14 days’ notice.

    We require a minimum days notice is to ensure that we provide you with the absolute best picnic experience you deserve!

  • Living in Southern California means we’re blessed with incredible weather all-year round. In the rare occasion that we experience inclement weather and we determine that your booking may be affected, we will contact you in advance to discuss alternatives. Rescheduling or changing location indoors will be provided as options.

    Bookings affected by inclement weather are not subject to cancellation fees.

  • We do not offer refunds, but we will provide credit towards a future booking if your event is eligible for rescheduling.

    Cancellations made within:

    • 7 days or more in advance of the event date - No refunds, but eligible to transfer full credit towards a future booking of equal and higher value.*

    • Within 3-6 days in advance of the event - No refunds, but eligible to transfer 50% credit towards a future booking of equal and higher value.*

    • Within 72 hours or less of the event - No refunds. Charged services and rental fees will be forfeited.

    • Same-day cancellations or no-shows - No refunds. Charged services and rental fees will be forfeited.

  • If your booking is eligible to be rescheduled, we will transfer your credit and honor one (1) date change. The future event must be within six (6) months after the original picnic date. Otherwise, the booking and the deposit will be forfeited.

  • No, we will deliver and set-up your picnic and leave once you’re settled. We’ll return once your reservation ends to pack up and clean up.

  • Please notify us by text/call at least 30-minute before if you’d like to leave earlier than your scheduled end time. The client is responsible for ALL equipment rentals for the duration of their reservation period or until we return.

    Please do not leave our equipment unattended. Any damages or loss to any of the equipment rentals will be assumed by the client and will incur additional charges.

  • Please notify us immediately by call/text/email. Client is responsible for all loss and/or damages to rentals, up to and including actual replacement value for each missing or damaged item per cost.

  • We are currently servicing Los Angeles and the surrounding areas, serving up to 25 miles of 91316 (Encino, CA). Additional travel fees of $1.50/mile roundtrip will apply for picnics located beyond the provided radius.

    Our set-ups are held at PUBLIC beaches and parks or at the privacy of your own home or backyard. Once we receive your inquiry, we will provide you a list of available location options based on your preferred setting and time.

    If you’d like to collaborate on a special place, please send us an inquiry with the location’s address/name/GPS coordinates, and we will do our best to accommodate. If a permit is required for your desired location, we will assist in the process of obtaining one.

    Please note that all set-ups must be no more than 40 yards from delivery vehicle access.

  • We accept all major credit cards via our booking portal. We also accept payments through Zelle.

  • Drop us a line at hello@lilacandlinenco.com! We respond to all emails within 24-48 hours of receipt.